Returns/ Exchange/ Cancellation/ Shipping Costs Policy

The table below describes the return/exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by Farida Gupta Retail Pvt. Ltd. Customers are advised to go through the Terms and Conditions available at https://hive91.com/terms-conditions

RETURNS & EXCHANGE	APPLICABLE CONDITION	ACTION
APPAREL & ACCESSORIES	Returns can be made within 15 days from the date of delivery for all online orders, provided the tags are intact and the product is unused. Please note, exchanges can only be done for size issues.	Done
DAMAGED PRODUCT	Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchased.	Done
ALTERED PRODUCTS	No exchanges or refunds will be made against garments which have been altered by the customer.	Clear
CANCELLATION	Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may normally take up to 15 working days. However, the refund/ store credit will be paid after deducting the shipping charge of INR 150 paid by the customer at the time of placing the order	Done
SHIPPING COSTS FOR SIZE EXCHANGES	The Company will cover the shipping costs for the first size exchange request. For any subsequent size exchange requests, the customer will be responsible for the reverse pickup and delivery costs, which amount to INR 200.Please note that “multiple exchanges” refer to multiple size exchange requests, even if the products were purchased in a single order.	Done
FACE MASKS	For hygiene reasons, face masks are non-returnable.	Clear

For any query please drop an email to info@hive91.com